Although PayPal offer different preventive measures to protect your computer from fraudulent transactions, the risk of using PayPal as your merchant are still evident. PayPal is currently offered in 190 countries and 18 currencies. Due to the fact that the only countries currently eligible for a confirmed (seller/buyer is protected by PayPal policy) shipping address PayPal are Canada, USA and United Kingdom, this itself leaves the doors wide open for scam artists.
There are ways for international vendors to "verify" their account, which means that you have verified their shipping address and possibly other details making a bit more secure transaction ends, but without a confirmed shipping address PayPal, you as a seller does not fall under the current policy of seller protection in case of an upset. If you're an eBay seller and the use of PayPal as payment method accepted, eBay said it will offer seller protection when shipping to international addresses, even if they are "Unconfirmed" or international. The objective is to increase the confidence of the seller, sales and offer more purchasing power for eBayers abroad.
From my years of experience using PayPal as my primary business account on my eBay PowerSeller account is my e-commerce sites, are some preventative measures to help you be proactive when using PayPal.
1.) be sure to state the terms of sale in all your Web sites/ads. If you send a payment from buyer's PayPal account is not confirmed and are located within the request kindly eligible areas (Canada, USA, UK), who confirmed with PayPal account, or will not be able to ship the item. Usually this will capture their attention. Confirming a PayPal address within the eligible areas is quite easy and only takes about 15 minutes, even if you need a credit card, or the process is longer. If the buyer has a high feedback score, or PayPal score you may be OK, everything depends on the value of the product.
2.) If the payment is completed by an international buyer take the extra step to be proactive to protect yourself from a fraudulent transaction. View where the payment was posted by. There are some areas to be more cautious when receiving payments (Nigeria to my experience especially). Don't take anything for granted when shipping internationally. The buyer to send a message that you need more information from them, such as doesn't meet your minimum stay for the transaction. Require that you confirm the address with you that the item should be sent to (should coincide with eBay/PayPal address, if it does not cancel the transaction), home phone number (if not available cellular), if the shipping address is residential or business and references to other transactions, the buyer may have recently completed using PayPal. You can then call PayPal and confirm these details. A good sign of a fraudulent buyer is when do not respond to your message to acquire more information or if you use a threatening tactic to get you to ship the item. If either of these happen immediately refund the payment. Give me typically 72 hours for the buyer to respond to the message. If the buyer does not respond in a matter threatening, report to eBay/PayPal and should be able to take appropriate measures to investigate further the individual. If you leave negative feedback on eBay for the problem, report it to eBay as well. They are typically very well and feedback will be removed.
3. never ship to) a DIFFERENT ALTERNATE ADDRESS on the PAYPAL PAYMENT. This is very important. Many scam artists will require that you ship your item to another address and they will pay you extra to use a service, such as DHL or FedEx for another country, or another city, and a little more for the "discomfort". This is the PayPal scam # 1 that arrives every time. Once you send the item to the alternate email address and receive initiate a PayPal dispute stating that they never received the item. At that point you will not have any proof that shipped the item to the address shown on PayPal account and the funds will be returned to the buyer.
4). Another important indication of a scam is the buyer changes their shipping information within PayPal/eBay shortly after the transaction, or after they have been received tracking information. Personally I need a 3 business day order processing time to be sure, like most PayPal notifications regarding possible unauthorized transactions will be sent during this period and will protect you before shipping the item. If you have already shipped the item PayPal will require additional information on shipping to help resolve the situation, but the time resolution is quite boring.
5.) if the buyer tries to run the item shipped might also be suspicious as well. Although there are several legitimate reasons as to why a buyer would like to have the item shipped the same day, it's really in your best interest to adhere to your policy on freight forwarding and shipping addresses are not confirmed, as this will save you a lot of time and money. Some buyers will use this tactic to accelerate their process of scamming. Once the item has shipped, you will find a nice surprise, you've changed all their information within their eBay/PayPal account and claim that shipped the item to the wrong address. Although both eBay and PayPal are very robust systems to detect suspicious activity of this type, turn to a resolution may be a long process and you could be funds until you resolve the situation.
In conclusion, the majority of people who use PayPal to purchase products online are completely legitimate. If you follow these simple precautionary measures within the sales of e-commerce, you will save a considerable amount of time, money and stress of a possible attempt to scam. Use your best judgment, good sense and authorized by the fact that we have the expertise to stop potential scam artists in their tracks.
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